Terms of Service

1. Who we are and how to contact us

Our Site is operated by Knightox Limited. We are a limited company registered in England and Wales under company number 11871669 and have our registered office at 20-22 Wenlock Road, London, N1 7GU. Our VAT number is 319087686.

To contact us, please email enquiries@knightox.com or WhatsApp us on (+44) 7883 228 144.

2. Acceptance of terms

You agree that by clicking "Join", "Submit & Confirm" or similar, registering, accessing and/or using our Site and related Services, you are accepting these terms and that you are legally bound by, and will comply with, them.

If you do not agree to these terms, you must not use our Site, do not click "Join", "Submit & Confirm" (or similar) or otherwise register, and do not access or use our Services.

Our Site is mainly directed to people residing in the United Kingdom. We do not represent that content available on or through our Site is appropriate for use or available in other locations.

3. Other applicable terms

These terms refer to the following additional terms, which also apply to your use of our Site and related Services:

• Our Privacy Policy, which explains how we collect, use and store your personal data.
• Our Cookie Policy, which has information about cookies used on our Site.
• Our Community Rules, which set out our rules and standards regarding your behaviour and the content you upload, post or otherwise share.
• Our Loyalty Program Terms, which describe how our rewards system enhances your experience with personalised benefits and exclusive offers.

4. Changes to these terms

These terms may be updated from time to time. The most current version will always be published on our Site so every time you wish to use our Site or related Services, please check to ensure you understand the terms that apply at that time.

Whenever we update these terms, we will tell you by emailing you (if we have contact details for you) and/or by clearly stating that they have been updated at the top of this page. Unless we say otherwise, the updated terms will be effective immediately on publication and your continued use of our Site and related Services confirms your acceptance of the changes.

5. Membership options

We offer a number of membership options. These options are available to individuals of the Millennial or Gen Z generations. Other eligibility criteria may apply from time to time, including in relation to certain Services offered as part of our membership. We may reject applications for membership or to receive Services, if the applicable eligibility criteria is not met.

Upon registering as a Member, you will be asked to set up your Knightox account, with a secure password, to allow you access to our Member Space. To access and use the Member Space, you must have access to the internet and may need to download our mobile application for certain features.

You must only have one Knightox account, which must be in your real name and contain accurate information about you. You must keep this information up to date during your membership. Creating an account with false information is a breach of these terms.

6. Payment

To register as a Member, you must pay: (i) a one-off joining fee ("Joining Fee"); and (ii) a membership fee ("Membership Fee"). You agree that we may store and continue billing your payment method for the recurring Membership Fee and certain other costs due and payable to us in connection with our Services ("Other Costs"). You can update your payment method at any time by logging into your Knightox account.

By registering as a Member, you agree to a rolling contract that will continue until you choose to cancel your membership. This means that we will continue to renew your membership and process payments of the Membership Fee and Other Costs unless and until you cancel.

The amount of the Joining Fee and the Membership Fee, and the payment cycle, varies depending on which membership option you select. Subject to the cancellation terms below, the Joining Fee and Membership Fee are non-refundable.

We may, in our sole discretion, provide you with a trial membership. Trial Memberships may not offer all the same Services as for a paid membership. Unless you cancel prior to the end of the trial period, you will automatically be enrolled in the relevant paid membership option.

We may, in our sole discretion, change, suspend or discontinue our membership options at any time, including their related pricing, services, benefits and features. We will do our best to give you reasonable notice of any such changes. All Services offered as part of our membership are subject to availability.

7. Cancellation

Except in the case of a Trial Membership, both of us can cancel your membership at any time by giving at least 30 days' written notice. Where you are cancelling your membership, you must email us at members@knightox.com or log into your Knightox account and select the cancellation option in the account settings.

During a trial period: (i) you can cancel the Trial Membership with immediate effect at any time prior to 12pm on the last day of the trial period by emailing us at members@knightox.com, or by logging into your Knightox account and selecting the option to downgrade your membership to Freemium or by deleting your Knightox account; and (ii) we can cancel the Trial Membership with immediate effect at any time by emailing you.

If you cancel, you will be required to pay Membership Fees (and can continue to enjoy membership) up until the end of the period for which you have already paid Membership Fees. We will not reimburse you for any Membership Fees paid.

On cancellation, your membership ends and you lose the right to access or use our Services, including your Knightox account. Any outstanding orders, bookings or reservations at the time of cancellation will be cancelled and additional cancellation fees may apply. In accordance with our Privacy Policy, we will keep details about you for up to 6 months after your membership is cancelled.

8. Non-compliance

We have the right, at any time and without notice, to suspend or cancel your membership and/or to disable your username or password used to access your Knightox account if, in our reasonable opinion, you have failed to comply with any of these terms (including, without limitation, our Community Rules or obligations to pay amounts to us). In these circumstances, you agree not to create another account or to otherwise use our Services without our permission.

We will not be liable to you for any losses that you may suffer or incur as a result of us exercising our rights under this section.

9. Account security

Your account is personal to you. You must not share your account with anyone else. You must treat your username and password as confidential. You must not disclose it to any third party. You are responsible for anything that happens through your account unless you have cancelled your membership and therefore closed your account or reported misuse.

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at members@knightox.com.

10. Changes to our Site

We may update and change our Site from time to time to reflect changes to our membership, our Members' needs and our business priorities. We will try to give you reasonable notice of any major changes.

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons.

11. Intellectual property

You are not permitted to use Knightox's trade marks without our approval. We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. That material is protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others to content posted on our Site. You must not modify the paper or digital copies you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any of the material on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

12. No data mining or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Site or any Services provided via, or in relation to, it. You may not access or collect data from our Site or related Services using automated means (without our prior permission) or attempt to access data you do not have permission to access.

13. User content

If you create content directly on our Site, or post, upload or otherwise share ("Share") information or content to our Site, or make contact with other Members and Users of our Site, you must comply with our Community Rules.

You are responsible for the information or content you Share on our Site. You warrant that you have the right to Share such information and content and that it complies with our Community Rules. You are liable to us and will indemnify us for any breach of that warranty.

When you Share information or content on our Site, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to use, copy, modify, distribute, publish, process, prepare derivative works of, display, and perform that information and content in connection with providing and improving our Services.

14. Third party partners

Certain of the Services we provide as part of our membership rely on our third party partners to deliver goods and/or services. For example, we partner with third parties to offer co-working spaces, hospitality packages, discounts, events and experiences.

Whilst we do our best to select third party partners that share in our commitment to deliver quality services, we are reliant on our third party partners' experience and expertise and cannot take responsibility for any issues with the goods and services provided by our third party partners. Your use of our third party partners' goods and services is subject to their terms and conditions.

Where our Site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources.

15. Viruses

We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise do anything that could disable, overburden, interfere with, or impair the proper working, integrity, operation, or appearance of our Site and related Services.

16. Limitation of liability (consumers)

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We are responsible for losses you suffer or incur as a result of us breaching these terms unless the loss is unexpected, caused by a delaying event outside of our control, avoidable, a business loss, your fault, or because of our third party partners.

We only provide our Services to you for personal use. You agree not to use them for any commercial or business purposes, and we have no liability to you for: (i) loss of income, profits, sales, business, revenue or data; (ii) business interruption; (iii) loss of anticipated savings; (iv) loss of business opportunity, goodwill or reputation; or (v) any indirect or consequential loss or damage of any kind.

17. Limitation of liability (businesses)

We will, under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for loss of sales, income, revenue, business, profits, anticipated savings, data, goodwill, or any indirect or consequential loss.

Our total liability to you for all other losses arising under or in connection with any contract between us shall in no circumstances exceed £5,000.

18. Events outside our control

We will not be liable or responsible for any failure or delay in providing our Services to you which is caused by an event outside our reasonable control, including (without limitation) strikes, civil commotion, terrorist attack, war, malicious damage, acts of God, fire, flood, epidemic or other natural disaster, compliance with any law or governmental order, or failure of telecommunications networks.

19. Personal information

We will only use your personal information as set out in our Privacy Policy, as amended from time to time.

20. Governing law

These terms, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

21. Other important terms

• Survival. Provisions of these terms that expressly or by their inherent nature should survive termination or expiry shall survive termination or expiry.
• No agency. Nothing in these terms creates any agency, partnership, joint venture, employment or franchisee relationship between you and us.
• Severability. If a court finds part of these terms illegal, the remaining terms will continue in full force and effect.
• Transfer. We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or obligations to another person if we agree in writing.
• Third party rights. Our agreement based on these terms is between you and us. No other person shall have any rights to enforce any of its terms.
• Waiver. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Contact

For questions about these terms, contact us at enquiries@knightox.com.